need help with business ethics
You manage a large, high-end jewelry store with an international clientele in a
country of your choice (EU- or US-based). Your workforce of 150 is
demographically diverse, and your employees are trustworthy as a rule.
However, you have experienced some unexplained loss of inventory and
suspect a couple of employees are stealing valuable pieces, removing them
from backroom storage safes and handing them off to another person
somewhere in the store who leaves with them or to a third person pretending to
be a customer. To prevent this, your assistant managers are urging you to
place discreet cameras in the restrooms and break rooms, where these
exchanges are likely occurring. Some managers might be concerned about
using cameras at all due to privacy issues; others might want to use them
without notifying employees or putting up signs because they do not want to tip
off the suspects or deal with the negative reaction of the workforce (although
that brings up invasion of privacy issues). You are weighing the pros of catching
the thieves against the possible loss of other employees’ trust.
Find a solution by going through the ethical decision making process with Kidder‘s 9 steps! Keep legal restrictions in mind (EU and US)
Kidders 9 steps:
1. Recognize that there is a problem (is it a moral issue?): Drawing
distinctions between moral questions and those that merely involve manners
and social conventions.
2. Determine the actor(s): Who is (personally) responsible for addressing the
problem? Identify stakeholders and consider the benefits and harm to actors.
3. Gather the relevant facts (details make a difference)
4. Test for right versus wrong issues (stench text, frontpage test, mom test)
5. Test for right versus right values: Honesty vs. loyalty, individual vs.
community, justice vs. mercy, short-term vs. longterm
6. Apply the ethical standards and perspectives (which normative ethical
principles should be applied here? Utilitarianism, Combination/Pluralism?)
7. Look for a third way. Maybe the dilemma can be solved in a different way
8. Make the decision. Apply moral courage
9. Revisit and reflect on the decision. Learn from your choices. What ethical
issues were raised?