Macomb Community College Marketing Now Serving Discussion
I need help with a Marketing question. All explanations and answers will be used to help me learn.
Provide a thoughtful response to the following questions
– Now Serving…
It seems like people are always talking about being on the receiving end of good and bad customer service; now let’s talk about the delivery end.
- Have you ever worked in a job that required you to provide customer service? ( I never work )
- If yes, describe the skills you needed and tasks performed for this job and then talk about the most “ridiculous” customer request you received… and talk about how you dealt with it!
- If no, what skills and abilities would you highlight to a potential employer that was interviewing you for a position that included customer service in the job description?
- For everyone (yes or no): Do you think that anyone can be trained to provide “good” customer service? Why or why not?