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How to Improve The Cheesecake Factorys Service Quality Paper and Powerpoint

How to Improve The Cheesecake Factorys Service Quality Paper and Powerpoint

How to Improve The Cheesecake Factorys Service Quality Paper and Powerpoint


Let’s assume that you’re currently working for a consulting firm and one day you were given a new project to yieldan effective plan to improve a firm’s service quality. Your group is required to select a hospitality company(The Cheesecake Factory) that you’re interested in and will develop a service quality improvement plan. It will be a great opportunity to apply what wehave learned; how to measure a firm’s service quality based on 5 basic components of service quality. Please readthis instruction carefully and follow the direction appropriately.

The 1st slide includes
• (main) title of your presentation• Subtitle
• Full names

Project Title

Slide 2. Introductory description

The reason why you choose the company/organization

Additional information that your audiences should know for better understanding of the company/organization

Slide 3. Relevant Statistics

Relevant statistics to the firm you select (e.g., Stock Performance Graph)

Note that an insight should be presented based on this statistics. Do not indicate a useless and irrelevant statistics .

This is a group project, for my part, only 3 slides that indicated above. Please put some info at the Speaker’s Note for me to present in front of the class.

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