How to Improve The Cheesecake Factorys Service Quality Paper and Powerpoint

Description

Let’s assume that you’re currently working for a consulting firm and one day you were given a new project to yieldan effective plan to improve a firm’s service quality. Your group is required to select a hospitality company(The Cheesecake Factory) that you’re interested in and will develop a service quality improvement plan. It will be a great opportunity to apply what wehave learned; how to measure a firm’s service quality based on 5 basic components of service quality. Please readthis instruction carefully and follow the direction appropriately.

The 1st slide includes
• (main) title of your presentation• Subtitle
• Full names

Project Title

Slide 2. Introductory description

The reason why you choose the company/organization

Additional information that your audiences should know for better understanding of the company/organization

Slide 3. Relevant Statistics

Relevant statistics to the firm you select (e.g., Stock Performance Graph)

Note that an insight should be presented based on this statistics. Do not indicate a useless and irrelevant statistics .

This is a group project, for my part, only 3 slides that indicated above. Please put some info at the Speaker’s Note for me to present in front of the class.

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