So what underlying competencies does a Business Analyst need to perform their job?

Requirement analysis on your personal project is required.

• The requirements that you are implementing in the solution will cause a cultural and personal change to the employees of the organization.
• Describe how you will reduce, if not eliminate, any cultural concerns before, during, and after the solution has been introduced and rolled out.
• For those being affected personally by the solution, describe the processes, training, job aids, and town hall meetings available to address those affected.
• For the town hall meetings, provide a list of support personnel that will be there to answer any questions.
• At the town hall meeting and through emails, describe the performance measures that are being used to determine the success of the solution.
• Be sure to include in both the town hall and the emails, how people can participate in the measurement of the solution.

What interpersonal skills do you need to be a great Business Analyst?

• Read Chapter 9 of the IIBA Book.
• Go to Lynda.com and watch Solving Business Problems
• Go to Lynda.com and watch Conflict Resolution Fundamentals
• Go to Lynda.com and watch Communication Fundamentals
• Go to Lynda.com and watch Effective Listening
• Watch the video Bad Habits of Communications
• Watch the video Communications – What could possibly go wrong?
• Watch the video Bad Listeners
• Read the article – Creating a Stakeholder Communication Plan
• Read the article – How Effective is Your Business Communication Skills?
• Locate a communication, listening or interpersonal video out on the internet that you will present to the entire class.
• Be prepared to explain why you think this is good or bad example of an underlying competency.
• Be prepared to answer questions about you selection.

How are your communication skills? When you listen do you hear what is being said? Do you ask the correct questions?

• Find a friend, family member, co-worker, or classmate and have a conversation with them about something that they want or need.
• During the conversation, find out why they need this item or service. If their answers are confusing, ask additional questions until you understand the request.
• Take notes during the conversation that you can refer back to or record the conversation if possible.
• At the end of the conversation, provide a recap of their need or want and ask them if you captured their need or want correctly.
• Be ready to answer these questions in class:
• Did their request change once you did the recap?
• If so, what do you need to do next time to remove any confusion or changes?
• During the conversation did they want to change a need? What is determined that the need was actually a want?
• Look inside yourself and determine what interpersonal skills you may need to work on to become a good Business Analyst.
• What would you do differently to make the process easier for the other person in the conversation? For example, did you give them your full attention?

For you task, submit the deliverable for your personal project. Include the following:

• Eliminate any cultural concerns before, during, and after the solution has been introduced and rolled out.
• Describe the processes, training, job aids, and town hall meetings available to address those affected.
• For the town hall meetings, provide a list of support personnel that will be there to answer any questions.
• At town hall meeting and through emails, describe the performance measures that are being used to determine the success of the solution.